Terms of Use

These Terms of Use and the data-protection information below govern your use of the Eleven Eleven Levels App (the “App”). Please read them carefully — you must accept them to continue using the App.

1. Who we are

Eleven Eleven Sports Performance (“we”, “us”) is the data controller for the personal data processed in the App under the UK GDPR and the Data Protection Act 2018. You can contact us about anything in this document at rawfitnessinformation@gmail.com.

2. Using the App

• You must be 16 or over, or have a parent/guardian’s consent, to hold an account.
• Members must log honest, accurate results.
• Coaches and admins can review, approve, correct, invalidate or reset results to keep the level system fair and accurate.
• The App is intended only for gym level tracking and related coaching.
• Keep your login details private. Do not share your account or attempt to access another member’s data.
• Misuse — faking results, abusing other members, or attempting to bypass security — may result in your access being removed.

3. Personal data we process

• Account data: name, email address, password (stored only as a secure hash).
• Profile data: date of birth/age, gender, bodyweight, profile picture.
• Performance data: exercise results, times, loads, level progression, evidence images or video links you choose to upload, coach review notes.
• Usage data: notifications, email delivery records, and basic security logs.

Bodyweight and performance results say something about your physical fitness, so we treat them as health-related (special category) data. We rely on your explicit consent (UK GDPR Article 9(2)(a)) to process them, and on performance of our contract with you (Article 6(1)(b)) for the rest of your account data. You can withdraw consent at any time by asking us to close your account — see section 7.

4. How we use it

Only to run the level programme: tracking your progress, letting coaches assess and approve your results, showing gym leaderboards and workouts, and sending you service/coaching emails and in-app notifications. We do not sell your data, we do not share it with third parties for marketing, and we do not use it for automated decision-making that has legal or similarly significant effects.

5. Who can see your data

• You — your full profile, results and progress.
• Coaches and gym admins — your profile, results and review history.
• Other gym members — your name and approved results/level position where they appear on leaderboards. Pending, failed or invalidated results are never shown to other members.

Access is enforced at database level with row-level security, data is encrypted in transit and at rest, and all data is hosted on servers in the UK/EEA by our infrastructure processors. We do not transfer your personal data outside the UK/EEA without appropriate safeguards (such as UK International Data Transfer Agreements).

6. How long we keep it

We keep your account and performance data for as long as you are a member and for up to 24 months afterwards, so that progress history is preserved if you return. Audit records of result corrections are kept for 6 years for accountability. After that, data is deleted or anonymised.

7. Your rights

Under UK data protection law you have the right to access, correct, erase, restrict, or object to our processing of your personal data, to data portability, and to withdraw consent at any time (this does not affect processing already carried out). Email rawfitnessinformation@gmail.com and we will respond within one month. If you are unhappy with our response you can complain to the Information Commissioner’s Office (ico.org.uk).

8. Health & safety disclaimer

Training carries risk. The App provides tracking and coaching guidance only and is not medical advice. Always train within your ability and seek medical advice where appropriate. You are responsible for your own health and safety while completing tests or workouts.

9. Changes

If we materially change these terms we will ask you to accept the updated version the next time you use the App. Your acceptance (version and date) is recorded so we both have a clear record.