Privacy Policy

The Levels App helps gym members track their level progress and lets coaches and admins manage that progress. Eleven Eleven Sports Performance is the data controller under the UK GDPR and the Data Protection Act 2018.

What we store

• Name and email address
• Date of birth / age
• Bodyweight
• Gender
• Profile picture
• Exercise results and any evidence images / video links you upload
• Level progress
• Coach / admin review notes
• Notification and email delivery records

Lawful basis

We process your account data to perform our contract with you (Article 6(1)(b)). Bodyweight and performance results are health-related special category data, processed on the basis of your explicit consent (Article 9(2)(a)), which you give when you accept the Terms in the app and can withdraw at any time.

How we use it

Only to manage gym levels, support coaching, track member progress, show leaderboards and workouts inside the app, and send you service and coaching emails. We do not sell or share your personal data with third parties for marketing.

Who can see it

Your profile and results are visible to you, your coaches and gym admins. Leaderboards show only approved results to other members of the gym — pending, failed or invalidated results are never shown to others.

How we protect it

Data is encrypted in transit and at rest, access is enforced per-user at database level with row-level security, and administrative actions on results are logged in an append-only audit trail. Data is hosted on UK/EEA servers by our infrastructure processors.

How long we keep it

We apply the retention schedule below automatically — an overnight job deletes data once it passes its retention period.

• Profile, results and level progress — while you are a member, and deleted on request or when your account is deleted.
• In-app notifications — 12 months.
• Email delivery records — 24 months.
• Unsubscribe links — 6 months.
• Progress-reset backups — 24 months.
• Result correction audit records — 6 years (kept for accountability).

Your rights

You can request access, correction, erasure, restriction, portability, or object to processing, and withdraw consent at any time. Contact us and we will respond within one month. You may also complain to the Information Commissioner’s Office (ico.org.uk).

Download or delete your data yourself

Signed-in members can download a full copy of their data, and permanently delete their account and personal data, from the Your data & privacy section of the Profile page — no request needed. Coach and admin accounts are removed by another admin. For anything else contact us at: rawfitnessinformation@gmail.com.